These are the most common asked question about Mesaverse.
Frequently asked questions
Are your games brand new?
Yes, we only sell brand new, sealed and authentic items from official local and international distributors.
Are the games suitable for kids?
We have games that cater to different audiences from from kids to adults.
Are the games beginner-friendly?
There are games that are beginner friendly! Our selections can be filtered to show casual games
Do you sell limited edition or exclusive games?
Yes, but it depends on which games are available.
Can I request a specific board game that’s not on the website?
Yes, we do pre-orders! Just send us the title of the board game so we can check for availability!
Can I buy spare board game components? (cards, meeple, tokens, maps, and boxes)
We sell add-ons like expansions, enhanced components, and custom tokens for certain board games. But for lack of components; you are required to approach the publisher for this concern.
But for lack of components; it is best to approach the publisher for this concern
Can I see what is inside the box?
All items we sell come sealed. It would be best to check for unboxing videos on the internet.
How can I track my order?
Track your order status using the waybill number at Track and Trace Package | J&T Tracker
Can I cancel or change my order?
Once shipped, orders can’t be cancelled.
What is your return policy?
What should I do if the board games/cards arrived damaged or with missing pieces?
We can help you get in touch with the publisher, but we are not allowed to process your concern because end users are the only authorized to transact with them.
End users are the only ones authorized to transact with them
What courier do you use?
At this time, we partner with J&T Express for all our deliveries.
Where are you located? Do you ship nationwide?
Yes! We are based in Tarlac City and we ship nationwide.
Do you offer international shipping?
Currently, our shipping services are available nationwide within the Philippines only. We're exploring options for international delivery in the future.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for orders that meet our minimum purchase requirement.
Will the sold-out games be restocked?
Yes! Sold-out games are still regularly restocked. You can also request or order any board game (if available)!
Price could vary depending on the supplier once restocked. Prices could change without prior notice unless pre-ordered in which you will be notified of the quotation before the down payment
What other online marketplaces does your business have?
We’re on Shopee and Lazada: Mesaverseph and Tiktok: Mesaverse_ph
Do you have a community page?
Yes, we have a community on Facebook Follow our official Facebook page here: https://www.facebook.com/share/1Atz7aJ2GH/?mibextid=wwXIfr
And you can join our private group here: https://www.facebook.com/share/g/1AsEH4qenp/?mibextid=wwXIfr
How long will it take to receive my order?
- On-hand items: 1–4 days depending on your location after payment or order confirmation.
- Pre-orders: Typically take 1 week to less than a month, depending on availability.
If it takes longer than a month, we will notify you in advance.