Refund policy

We provide a 7-day return policy, which allows customers to request a return within 7 days of receiving their item.

To be eligible for a return, the item must be in its original condition—unopened and in its original packaging. Additionally, a video recording of the unboxing process is required to verify any claims of damage upon receipt.

To initiate a return, please contact us at facebook.com/mesaverseph. Upon approval of your return request, we will provide a return shipping label along with detailed instructions for sending your item back. Please note that returns submitted without prior authorization will not be accepted.

Should you have any questions or require further assistance regarding returns, you may contact us at facebook.com/mesaverseph.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like opened items or items without proof of unboxing. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within seven (7) business days.