PRE ORDER POLICY
TERMS AND CONDITION
SCOPE OF APPLICABILITY
These Terms and Conditions of Sale (“TCS”) apply to all sales of goods by Mesaverse notwithstanding any conflicting, contrary or additional terms and conditions in any purchase order or other communication from the Buyer.
We reserve the right to change these TCS at any time. Please read the terms carefully before placing an order.
1. DEFINITIONS
1.1 “Buyer” means the company or individual purchasing the Goods from the Seller.
1.2 “Goods/Items” means the products or services provided by the Seller to the Buyer as described in the Sales Agreement.
1.3 “Seller” means the company or individual selling the Goods to the Buyer.
1.4 “Supplier” is the source, manufacturer and/or producer of the goods.
2. PRICE QUOTATION
2.1 For Pre-Order goods, the price quotation shall be valid only for seven (7) days or upon notice of the Seller to the Buyer.
2.1.1 The Buyer cannot enforce the aforementioned quotation after the seven (7) days period or upon notice of the Seller to the Buyer except in cases wherein the Buyer has already paid the Seller the corresponding down payment within the period provided.
3. CONFIRMATION OF ORDERS
3.1 The Buyer must submit an Order Form with complete information including full name, contact details, shipping address and mode of payment.
3.2 The Buyer shall receive a message confirming payment through messenger. If the Buyer does not receive any message regarding the Order that means the order is not confirmed.
3.3 Once Order Form has been submitted, cancellation is not allowed.
3.4 Change of shipping address will be permitted until item/s have not yet been packed for delivery.
3.5 The Buyer must inform the Seller at least one day before shipment of any change in the delivery address.
4. PAYMENT
4.1 For items bought through Lazada/Shopee/Tiktok, the Buyer must pay the full amount prior to receipt of the item/s.
4.2 For items bought through Facebook, the Buyer must pay the full amount prior to the shipment of the goods.
4.3 For Pre-Order and/or Reserved items, a minimum of fifty percent (50%) down payment is required upon order confirmation.
4.3.1 The 50% balance shall be payable once the item arrives in Seller’s warehouse.
4.3.2 Should the Buyer fail to pay the balance of fifty percent (50%) within the given grace period of seven (7) days, a written notice will be sent through email or messenger to the Buyer.
4.3.3 Should the Buyer fail to pay the balance of fifty percent (50%) seven (7) days upon receipt of the written notice, the downpayment shall be forfeited and the order shall be cancelled.
4.3.4 Should the Buyer wish to change the order, the 50% down payment shall be converted to store credit provided the Buyer informs the Seller of the change within three (3) days. The Buyer undertakes that this is subject to the availability of the substituted item.
4.3.5 The store credit shall be valid within one (1) month from the purchase of the original item/s.
4.4 The Buyer must submit proof of payment through the Seller’s forms. The failure to submit proof of payment shall be regarded as an unconfirmed order.
4.5 The Seller shall issue a confirmation message through messenger or email once payment has been verified. This process will take 2-3 working days for payments made through bank deposit.
5. INTERNATIONAL & LOCAL SHIPPING
5.1 The Buyer must understand and agree that for Pre-Order items, shipment would take approximately a period of 5-8 weeks upon downpayment.
5.2 Once the items have arrived in the Philippines, the Buyer shall be notified through messenger or email.
5.3 The Seller does not accept rush shipping. The Buyer must understand that sorting, checking and packing of goods take time to ensure the security and protection of the items until its final destination.
5.3.1 Save for exceptional circumstances and upon request of the Buyer, rush shipping shall be subject to the discretion of the Seller.
5.4 The Buyer shall shoulder local shipping fee expenses.
6. FORCE MAJEURE
6.1 Either party shall be excused from any delay or failure in performance if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, explosions or other acts of nature. The obligations and rights of the party so excused shall be extended on a day-to-day basis for the time period equal to the period of such excusable interruption. When such events have abated, the parties’ respective obligations shall resume. In the event the interruption of the excused party’s obligations continues for a period in excess of thirty calendar days, either party shall have the right to terminate the applicable contract(s) of sale, without liability, upon thirty calendar days’ prior written notice to the other party.
6.2 If delay in shipment is likely to occur for any of the above reasons, the Retailer shall serve a notice on Buyers.
6.2.1 The notice shall state the reason/s anticipated delay.
7. DEFECTS AND DAMAGES ON PRODUCTS
7.1 Product defects such as damages or incomplete inclusions are inevitable parts of mass production.
7.2 Products are sealed and enclosed in a package therefore there is no way that Seller will be able to determine nor test whether the item is defective or damaged (e.g. missing components) therefore Buyer shall take the risk in ordering goods especially fragile ones.
7.3 The Seller shall not exchange nor refund the Buyer for defective or damaged items that are sealed. However, the Seller will offer the Buyer assistance in getting in touch with the Supplier.
7.4 The Seller and Supplier will ensure that goods will be handled with utmost care, well packed and safeguarded securely before shipping so that they may reach the Buyer in the best condition as possible.
7.5 The Seller shall NOT take responsibility for items that have been damaged or lost after delivery as a result of poor handling or storage from both international or local couriers.
7.6 In the event that the Seller is at fault by failing to provide the correct order, Seller will take full accountability and issue a refund, replacement or store credit to the Buyer.
7.6.1 If the Seller is at fault, the Buyer may opt to return the item/s and have the goods exchanged.
7.6.2 The Buyer must submit an unboxing video within three (3) days of receipt of the parcel. The Seller has the right to refuse the item if the Buyer fails to comply with the given instruction.
7.7 Any item not in its original condition, damaged or contains missing parts for reasons not due to Seller’s error shall be rejected.
8. REFUND
8.1 The Buyer is entitled to refund if the Seller is unable to purchase the pre-ordered item and/or on rare occasions that the shipment is delayed by more than eight (8) weeks.
9. STORAGE
9.1 The Seller may store fully paid items for a maximum of two weeks only reckoned from the original date of ship out.
9.2 A written notice shall be sent out to the Buyer through email or messenger informing the Buyer that he/she has fourteen (14) days to claim the item/s.
9.3 The failure of the Buyer to claim the item/s upon the lapse of the grace period shall render the full payment forfeited and the order cancelled.
10. AUTHENTICITY OF PRODUCTS
10.1 All products are genuine and sourced directly from the brand or official distributors.
11. DATA PROTECTION & PRIVACY
11.1 Mesaverse respects the privacy of your personal data, and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.
11.2 To proceed with your order, we have to process and store your data, and provide your data to third parties who are directly involved with your order, e.g. couriers.
11.3 If you wish your data to be eliminated from our mailing list, please feel free to contact us at support@mesaverse.ph